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What happens when you make a claim?


Insurance policies and brands are mostly judged on what happens when it comes to making a claim. Here at Tyre Insurance 123, we pride ourselves on the smooth claims procedures built into all of our policies. If you need to make a claim, just simply contact the policy administrator and inform them of just that. However, if you have sourced a repairer yourself, ensure that the repairer makes contact with the policy administrator themselves.


As you may already be aware, each repaired tyre is counted as a claim under the policy. Your Tyre Insurance policy allows you to make a maximum of five claims over three years, so, if you have purchased a policy for the period of three years, then you will have the ability to make up to five tyre insurance claims over the course of the 36 months.


When you make a tyre insurance claim you will need to telephone the claims team on 0844 854 1500 and you must have the following to hand:


     Your policy number and vehicle registration number

     Current mileage of your vehicle


Important things to note: The claims department are open from 9:00am to 5:00pm Monday to Friday, and from 8:30am-13:30pm on a Saturday. The claims department will then begin to process your claim and advise you on which repairer you should then take your vehicle to. We have a nationwide network of nominated repairers who are familiar with our claims and billing procedures. If a nominated repairer cannot be located, we will agree with you a suitable local alternative.


You will then take your vehicle to the repairer and give them permission to investigate the fault and the find the cause of the tyre failure. The repairer must then telephone the claims team on your behalf and inform them of their findings. The repair or replacement process should not begin before they have been given permission to do so. The claims team will issue an authority number which will authorise the repair/replacement process.


Wherever possible, the insurer will then pay the repairer directly up to the amount authorised.You or the repairer must then send the claims team the original, fully detailed and itemised invoice. On that invoice you should clearly mark on the invoice to whom the payment should be made to. We must highlight that photocopies of an invoice will not be processed and accepted.

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